Apparently it is not an official wireless store unless there are angry customers giving the salespeople hell. All three stores I visited today (two AT&T, one Verizon) had someone getting promised a rebate because they were too stupid to realize that going over their rate plan’s allotted minutes by 12 hours would result in additional fees.
Not that the customer service was all that stellar. I was told by an AT&T rep at a certain location that will remain nameless that the launch would only “be at Fashion Fair.” No other info, no offer to give me a brochure, credit check, you get the idea. However, she did have time to continue the texting session that my appearance had interrupted.
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So clearly it was on to another store. It was one of the AT&T megastores, promoting their satellite television, cellular service, and other products. This way, when I was playing with the iPhone, the angry customer’s complaining wouldn’t drown out my thoughts. This particular one asked why the store was referred to as “the new AT&T.” While the woman manning the front desk tried to explain to her that AT&T merged with Cingular which was then purchased again by AT&T, the exchange began.
“Well I liked Cingular better,” the angry customer said.
“But it’s the same network, same cellphone towers,” said the clerk. “We just got different shirts.”
“But I’ve been coming here for six years, it’s not the same.”
“I’ve worked here for five.”
With such great people-watching material, it was hard to remember my original purpose: solve the ongoing iPhone-Blackberry debate in my mind. The next post will describe some quality time with the BlackBerry Curve.